Hassle Free Returns
Due to COVID-19 pandemic, we are taking extra safety precautions and operating with a reduced workforce. This reduction may result in a longer response time for customer service, order fulfillment, and the processing of returns than normal. We will extend the 30-day money back guarantee for all orders that are affected by this. Thank you for your patience as we do our part to combat this global crisis. Be safe, careful, and healthy. We will all get through this together.
Your satisfaction is important to us so if you are not pleased with your Colleen Rothschild skincare purchase for any reason, please return it for a full refund or exchange on the cost of your purchase.
To qualify for a full refund the return must be postmarked within 30 days of receipt of the order. The product must be shipped back in its original container along with at least half of its unused contents. If an order consists of a free gift, product, or samples, they must be included in the return to receive a full refund. Please follow the return procedure as detailed below.
If your order exceeds the 30-day money back guarantee, please contact customer service for instructions to exchange your return for a product equal or lesser value or store credit in the form of an e-gift card.
Customer is responsible for all return shipping costs.
For your protection and to ensure prompt delivery, we recommend that you insure your return and ship using USPS. We are not responsible for return packages that may be lost or damaged in transit. We apologize that the original and return shipping and handling fees are not refundable.
- If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Colleen Rothschild Customer Service at (toll free) 1-855-232-5900 or email INFO@COLLEENROTHSCHILD.COM.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment and the right to deny multiple refunds on products purchased and returned more than once.
- Only products purchased online at ColleenRothschild.com may be returned for refund. If you have purchased Colleen Rothschild products through another retail location, please contact that specific retailer for their return instructions.
For questions regarding your order, contact us at:
- Email inquiries: INFO@COLLEENROTHSCHILD.COM
- Telephone inquiries: customer service, (toll free) 1-855-232-5900
Please follow the steps below to ensure proper returns processing.
Please include in your return package: items you are returning and the Return Request form (please view step 4).
All returns should be addressed to: ROTHSCHILD BEAUTY GROUP LLC, PO BOX 2376, ADDISON, TX 75001-2376
Your return will be processed promptly upon its arrival. When your return has been processed, you will receive an email confirming that your return has been process and a refund will be applied to your original payment method. Although we submit the refund to your bank, they still have to process the refund and apply it to your account which could take up to 10 business days. Processing times can vary between banks.
To create a Return Request form, please type in your email address and order number below. Click on the items you wish to return.